According to Denisova, every day, around 10,000 people cross this checkpoint. Sometimes, they have to wait in a queue for hours.
'They explain it with the problems with Internet, which malfunctions all the time. While the inspection was in position, everything worked properly; yet, the Sergeant of the National Police acted incorrectly. I have reported on this violation to the Head of National Police in Donetsk region. They promised to conduct an internal investigation,' she wrote.
Denisova noted that there were first aid posts at the checkpoint, set by the international organizations.
'However, the infrastructure is not designed for many people; in particular, it lacks the sanitary facilities and other objects,' she said.
Besides, the Ombudswoman complained about issues with operating of 'Oshchadbank' office, which does not have a schedule.
It should be noted that Mayorsk checkpoint is one of the busiest in Donbas. It regularly comes under fire because of its location near the frontline. In August, the checkpoint was shut down several times because of the militants’ attacks.