“The work has rattled the contract employees, who are not told where the audio was recorded or how it was obtained -- only to transcribe it, said the people, who requested anonymity for fear of losing their jobs. They’re hearing Facebook users’ conversations, sometimes with vulgar content, but do not know why Facebook needs them transcribed, the people said,” the news agency reads.
Facebook Inc. confirmed that it was transcribing users’ audios and promised not to do this in the future.
“Much like Apple and Google, we paused human review of audio more than a week ago,” the representatives of the company stated.
Facebook informed that the users who were affected chose the option in Messenger app of the social media to have their voice chats decrypted.
“The contractors were checking whether Facebook’s artificial intelligence correctly interpreted the messages, which were anonymized,” the news agency reports.