CEO of United Airlines Oscar Munoz apologized for the incident once again on April 12. According to the head of the company, he was "ashamed" for what happened in the plane. He promised that United Airlines will never force passengers with tickets off the jet, according to BBC.
Munoz also informed that he is not going to resign. There was earlier a petition on the internet demanding resignation of United’s leadership, it was signed by more than 60 thousand people.
As the CEO noted, he was employed to make United Airlines better.
"I want you to know that we take full responsibility and we will work to make it right. It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again," Munoz said in an official statement.
As it is known, the passengers on that flight were told that more tickets were sold than there was seats in the plane ("Overbooking" — 112 International). Due to this fact, people were asked to free four places for the airline employees. Airline offered another flight, hotel accommodation and compensation. However, nobody answered the request. Afterwards law enforcers entered the jet and randomly asked four people to leave. One of them refused to obey and was forcefully dragged out of the cabin. The video published by media and social networks shows that the face of the passenger was broken and covered in blood.
Chief Executive Oscar Munoz apologized after the incident occurred.