Ukraine International Airlines Company (UIA) summarized work in 2020. According to the results from January until December, the company held about 17,000 regular flights and code-sharing flights and it is by 72% less than in 2019 as the UIA reported.
At the same time, during the mentioned period of time, the UIA transferred 1 million 787 passengers – four times less than in 2019 (about 8 million passengers). The percentage of transit passengers made 43% of the total volume of traffic (486,000 passengers) and it is by 86% less than in 2019. Besides, the UIA transported 4 million 824 kg of cargo (15 million,073 in 2019) and 1 million 350 kg of mail (4 million 404 in 2019).
The company states that the reason for low rates is the coronavirus pandemic as due to the number of quarantine restrictions and bans, the majority of the flights were canceled.
“Due to the Covid-19 pandemic and decisions of the government on the ban of air traffic, the air company was forced to cancel thousands of flights and, consequently, it received thousands of requests for refund. Only from April until November 2020, 85,861 requests of the passengers were processed and almost $22 million were refunded. As of today, another 56,000 unprocessed requests for refunding are present,” the company reported.
Despite the decline on market, during 2020, the UIA implemented a number of important decision: it focused on the increase of direct sales of air tickers on the official website, provided passengers with automated promotion codes for the guaranteed keeping of ticket in case of cancelation/postponing of flights due to the pandemic with 25% obligatory bonus; created Manage My Booking online service that provided the passengers with the possibility to change the options of the flight on their own through a mobile app or the UIA website.
From March 28, 2021, the air company will gradually restore the original network of the routes. The launch of a dozen of flights will enable to restore the air service of the regions of Ukraine with numerous European countries through the airline hub at the International Boryspil Airport.